COVID-19 Notice
Dear Loyal Member,
At WesTex Community CU, the health, safety, and well-being of our members, families, and team is our top priority!
We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus (COVID-19), and WesTex Community CU is committed to being responsive to your needs as this situation evolves. We will continue to closely monitor and implement the current safety protocols from the Centers of Disease Control and our local government.
We are very fortunate to provide, and strongly encourage you to use our electronic services and resources for self-service banking and 24/7 account access. You can access your accounts online or by using the WesTex Community CU Mobile App at your convenience. From there, you can make payments, remote deposit checks, view transactions, check balances, and more!
If you haven’t enrolled in Home Banking, it only takes a few minutes.
All though we do not anticipate any disruption in services, below are a few things you can do in the event our communities become affected.
Test your Home/Mobile Banking Usernames and Passwords Ensure you have access to your accounts via your phone and home computer. If you haven’t set up Home/Mobile Banking yet, now is a great time!
Test your Credit and Debit Cards Many of us use our cards regularly, but some don’t. If you haven’t used your cards in a while, it might not be a bad idea to make sure they are working by using each card to make a purchase.
Set up Remote Deposit Capture (RDC) WesTex Commnunity CU offers RDC to members through our Mobile Banking app. With this service, you can take a photograph of your check and deposit it without ever bringing the physical check in.
We also understand that there may be instances where members find themselves facing financial difficulties. Please be assured the Board of Directors of WCCU are committed to using all options available to them to help the membership deal with the situation we may face because of the Coronavirus Pandemic. WesTex Community CU is here to help and we encourage any members who may be impacted to reach out to discuss how we may be able to assist.
Also, please remember that criminals look for any opportunity they can find to take advantage of people. Criminals could use the coronavirus as pretext to call or email you with some “emergency” that requires your personal and/or card information right away. Financial institutions and government agencies never call you asking for this information. Never give your card numbers or personal information to someone calling you!
Hopefully our area remains coronavirus free, but in the event, we are affected by the virus, a few simple steps now can save you a lot of time and frustration in the future. If you have any questions or concerns about your accounts, please do not hesitate to call your local branch.
